frequently asked Questions

About delivery date
Q: About delivery date
A: The guideline is posted on the top page.

About mail reception
Q: I haven't received an email.
A: There is a possibility that the email settings on your smartphone are rejecting the domain @babylonica.jp. Please check the setting.

About customization
Q: Regarding changes in size, etc.
A: Yes. You can change the size of the paper pattern from ¥5,000.
Q: About custom
A: It is possible as long as the design is not disturbed. Please contact us.

About raw materials
Q: What kind of leather do you use?
A: We use vegetable tanned leather processed in Japan.
Q: Can I choose the part?
A: You cannot choose the part due to the characteristics of the product.

About returns
Q: I want to return an item
A: We cannot accept returns or exchanges due to customer's convenience.

About exchange
Q: About exchange
A: We will only accept returns if there is an obvious defect.